Cel's Jewelry Refund Policy
Effective Date: 6/11/2024
All Sales Are Final
At Cel's Jewelry, we take pride in offering high-quality preowned jewelry. Due to the nature of our products, all sales are final. We do not accept returns or exchanges for any reason other than items damaged during shipping.
Damaged Items During Shipping
We understand that items can occasionally be damaged in transit. If you receive an item that has been damaged during shipping, we are committed to resolving the issue promptly.
Reporting a Damaged Item
Time Frame: All damaged items must be reported within 30 days of delivery.
Contact Information: Email us at contact@celsjewelry.com with the following information:
Your order number
Detailed description of the damage
Clear pictures showing the damage to the item and the packaging
Refund Process
Once we receive your report and verify the damage, we will process your refund. Please note that the refund will be issued to the original payment method used for the purchase.
Contact Us
For any questions or concerns regarding our refund policy, please contact us at contact@celsjewelry.com.
Thank you for shopping with Cel's Jewelry. We appreciate your understanding and support.